RDC Quality Assurance Specialist Job

Position DetailRDC Quality Assurance SpecialistPhoenix, AZDate: 11/17/2009
Company: The Home Depot
Category: Distribution/Transportation Facilities
Type: Full-time
Travel: None

Relocation no
POSITION DESCRIPTION

POSITION PURPOSEThe DC Quality Assurance Specialist ensures inventory accuracy flow through problem resolution, system and process quality, as well as vendor compliance. This role will build relationships with internal customers, vendors, and functional groups at the SSC to drive quality within the DC and service to over 100 stores.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES* Identify, analyze, and resolve all inventory control, warehouse management system and process issues. Conduct root cause analysis on all related issues, document issues and make recommendations for improvement.* Assist in the disposition of freight diverted to the Problem Resolution Area as a result of inventory, vendor compliance or systems issues* Participate as a liaison between the IT, WMS and Vendor Compliance groups at the SSC and communicate needed information and processes to the DC management and associates. Monitors WMS releases from the SSC and ensures successful roll-out.* Audit inbound shipments as directed by the SSC partners and create detailed reports of any deficiencies found in the Inbound Shipments including defects in ASN and load quality compliance. Partners with AP, vendors and IPR to ensure inventory accuracy and vendor compliance within the DC.* Drives accuracy and awareness by training managers and associates on the warehouse management system as well as load quality reporting and ASN compliance.* Diagnose, troubleshoot, understand, maintain and diagnose problems associates with hardware issues and maintenance.

NATURE AND SCOPE* Reports to the Operations Manager* No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

ENVIRONMENTAL JOB REQUIREMENTSESSENTIAL SKILLSMINIMUM QUALIFICATIONS* Must be eighteen years of age* Must pass the Drug Test* Must pass the Background Check* Must pass pre-employment tests if applicable

EDUCATION REQUIREDThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE - 2

PHYSICAL JOB REQUIREMENTS* Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

PREFERRED QUALIFICATIONS* Knowledge of Manhattan WMOS* Experience with MS Office Suite* Knowledge of the RDC warehouse operation

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES* Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.* Business Communication: Writes, speaks and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience.* Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.* Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.

Nearest Major Market: Phoenix
Job Segments: Developer, Information Technology, Quality