http://homedepot.jobs2web.com/go/Atlanta-Call-Center-Jobs/18727/ View Atlanta Call Center Jobs at Home Depot Fri, 19 Mar 2010 18:03:15 GMT en-us /view/client/homedepot/images/home-depot-logo.gif http://homedepot.jobs2web.com/go/Atlanta-Call-Center-Jobs/18727/ 720 Position DetailKnowledgebase AdministratorAtlanta, GADate: 02/01/2010
Company: The Home Depot
Category: Human Resources
Type: Full-time
Travel: None

Relocation no
POSITION DESCRIPTION

POSITION PURPOSEThe Knowledgebase Administrator works as part of a team in Home Depot's Human Resources Service Center to assist in the on-going day-to-day management of content on Home Depot's Knowledgebase portal

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES* 85% Create and update content for the Knowledgebase, including document creation, defining metadata for search, creating content inventories, repairing broken links, and effectively managing expiring content. Publish content and metadata changes using Documentum to the HR Knowledgebase.* 15% Conduct weekly content audits and work closely with HR business teams to ensure content is kept current. Communicating and following through on standard processes for creating and updating content and links. Includes communication and obtaining buy-in from stakeholders at various levels. Participate and perform appropriate quality assurance testing as needed. Participate in weekly huddles and focus group meetings. Communicate and report project status and metrics with management. Respond to adhoc requests.

NATURE AND SCOPE* Typically reports to Manager, Associate Services* No Direct responsibility for supervising others

ENVIRONMENTAL JOB REQUIREMENTS-* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Typically requires no overnight travel.ESSENTIAL SKILLSMINIMUM QUALIFICATIONS* Must be eighteen years of age or older* Must pass the Drug Test* Must pass the Background Check* Must pass pre-employment tests if applicable

EDUCATION REQUIRED- The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE- 2

PHYSICAL JOB REQUIREMENTS* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.* On rare occasions there may be a need to move or lift light articles.
ADDITIONAL QUALIFICATIONS* Knowledge of HTML and Web editing tools such as Dreamweaver or Front Page, content management systems and/or Portals.

PREFERRED QUALIFICATIONS* Experience with tools such as Dream Weaver, Front Page and Photoshop.* Call center experience a plus* Bi-lingual Spanish is a plus but not required* Practical experience in HR would be beneficial* Creating and editing content

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES* Hands on experience with content management and knowledgebase tools, preferably Documentum and portal search tools.* Exceptional writing, editing and proofing experience; excellent people, communication skills, and problem solving skills.* Outstanding customer service skills including demonstrated ability to establish and maintain business relationships with a focus on delivering excellence in customer service with intense committment to quality and detail. Proven ability to perform in an unpredictable, fast-paced environment.* Ability to work well independently and able to work effectively in ambiguous situations.* Ability to display sound judgment, analytical thinking, and promote and encourage positive change.]]> http://homedepot.jobs2web.com/job/ATLANTA-Knowledgebase-Administrator-Job-GA-30309/725211/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://homedepot.jobs2web.com/job/ATLANTA-Knowledgebase-Administrator-Job-GA-30309/725211/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Position DetailManager - Advice and CounselAtlanta, GADate: 02/25/2010
Company: The Home Depot
Category: Human Resources
Type: Full-time
Travel: 0-25%

Relocation yes
POSITION DESCRIPTION

POSITION PURPOSEThe Manager - Advice and Counsel provides guidance and counseling to managers and associates on a wide range of associate relations topics through a centralized services delivery model. The Manager owns all associate relations cases through resolution. Approximately 50% of work time involves providing telephone -based resolution of issues. The Manager provides coaching and counseling on issues including, but not limited to, performance management, compensation, terminations, exit processing, interpretation of HR policies, management practices, allegations of sexual harassment, allegations of discrimination, and conflict resolution. The Manager provides guidance on issues of employment law including Family Medical Leave Act, American with Disabilities Act, Wage and Hour Laws, and state-specific laws. The Manager - Advice and Counsel works in the Atlanta Store Support Center and reports to the Senior Manager - Advice and Counsel.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES* Providing excellent customer service and expert counseling to Home Depot managers and associates* Managing cases from receipt through resolution, including any field investigation activities* Partnering with resources from other areas including field HR, Legal, Loss Prevention, Associate Relations to effectively resolve issues* Ensuring associate and manager calls are properly handled for investigation, resolution is consistent with company policy, and cases are closed in a timely manner

NATURE AND SCOPE* Reports to Senior Manager ? Advice and Counsel

ENVIRONMENTAL JOB REQUIREMENTS* Typically located in a comfortable indoor area. There may be regular exposure to mild physical activity.* Typically requires overnight travel 10% to 25% of the time.ESSENTIAL SKILLSMINIMUM QUALIFICATIONS* Must be eighteen years of age* Must pass the Drug Test* Must pass the Background Check* Must pass pre-employment tests if applicable

EDUCATION REQUIREDThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE - 3

PHYSICAL JOB REQUIREMENTSFrequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

PREFERRED QUALIFICATIONS* Bachelors degree in Human Resources or related field* 5 years in Associate Relations, Human Resources, HR Call Center, or Home Depot equivalent, with at least 50% or more focus on investigation and case management.* Experience within a centralized HR service delivery model* Home Depot experience

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES* Models Customer Service* Acts Professionally* Manages Time* Actively Learns* Shows Self-Awareness* Displays Honesty* Communicates Effectively* Plans and Prioritizes* Builds Relationships* Labor and Employment Law Expertise* Labor Relations Expertise* Computer Literacy]]> http://homedepot.jobs2web.com/job/ATLANTA-Manager-Advise-and-Counsel-Job-GA-30309/719476/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://homedepot.jobs2web.com/job/ATLANTA-Manager-Advise-and-Counsel-Job-GA-30309/719476/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS